There are several reasons why Hosted VOIP phone systems make sense for small to medium size business (and really, for all businesses). In today’s somewhat unfortunate economic climate, companies are more concerned than ever about their operational and capital expenses. Many organizations would rather hold on to the phone systems they have than invest in new ones and thus hold onto phone equipment well past the times when said equipment is old and outdated.
This is counter intuitive in today’s day and age when technology and access to that technology plays an ever more vital role in a company’s success or failure. One could reasonably argue that a failure to take proper consideration of technology’s impact on business could have rather serious ramifications for that company’s future. Fortunately, there is another counter intuitive consideration for today’s businessman: namely, that purchasing new equipment (in this case, Hosted PBX or Hosted VOIP depending on who is using what buzz-word) can save on both operational and capital expenses. How can this be? Well, a simple outline of the features and benefits depicts the case rather well:
1) Efficiency: Ease of use is key. Hosted PBX is easier to manage than a traditional PBX. Instead of having to call in or call up your PBX vendor, hoping you can get ahold of him and then paying him an exorbitant hourly fee to make changes to your PBX (like moving a line to a new user, etc.) you can access your user portal and make the changes from there. This has dramatic implications-for once, you can operated and control your phone system personally instead of having it be some strange and poorly understood piece of equipment in your office. Efficiency is one of the keys to saving money long term-the less time you have to spend monkeying around with your phones, the more time you can actually work inside of core competencies and make money for yourself and your company.
2) Scalability: How long term is the solution? This goes back to the whole question of buying the Hosted PBX equipment to begin with. How often does a phone system go out of date? How often does technology become obsolete? All the time. The actual duration is probably up for debate among the experts, but common sense should tell you that it happens often. Is this a source of concern or headache? Well, a concern to be sure, but it doesn’t have to make you lose sleep as long as you have the right solution in place-in other words, make sure whatever technology you have is changeable for the future. In this instance, Hosted PBX is scalable for future growth and needs. The old days of completely replacing your system will fall away as your hosted PBX instead becomes a preferred system that can upgrade as needed.
3) Costs: Circling back to the main issues at hand (the purchase of new equipment and why it is necessary), there can be no doubt that some capital expense is involved in a migration to Hosted PBX from a traditional telephony scenario. However, one should absolutely consider the long term effect this has on business. A relatively small upfront cost of new equipment can have vast impact on operational expenses and result in long term cost savings and growth of business.